Delivering a best-in-class Healthcare Strategy in the Emirate of Abu Dhabi

About Department Of Health of Abu Dhabi

The Department of Health in Abu Dhabi is the regulative body of the Healthcare Sector in the Emirate of Abu Dhabi. It ensures excellence in healthcare for the community by monitoring the health status of the population and defines the strategy for the health system in Abu Dhabi.

With such a vital role and responsibility towards the citizens of Abu Dhabi, it is important for the Department of Health to have the right solutions in place to effectively design and execute its strategy and related initiatives. After a rigorous selection process, the Department selected the market leading enterprise performance solution from Corporater and its experienced implementation partner Clariba SEIDOR for this project.

Objectives

Although the Department of Health already had an integrated, proven strategy in place, the process to manage and maintain the many strategic initiatives, related KPIs and business process was highly manual and time-consuming. With the help of Clariba SEIDOR, the Department of Health set out to implement Corporater, a comprehensive solution that brings together Enterprise Performance, Governance, Risk and Compliance to achieve the following objectives:

• Increase visibility of objectives across the sectors of the organization

• Ensure one single source of truth for all corporate performance related information

• Provide a user-friendly solution for the executive team to view performance and take action

• Increase accuracy with less labour-intensive performance reporting

Approach

With years of experience in delivering complex analytics and enterprise performance solutions, the Clariba SEIDOR team took advantage of its proven implementation methodology and approach. Supported by the project managers of both teams, Clariba SEIDOR engaged with the strategy team of the Department of Health following a structured process yet leveraging an agile approach to ensure continuous engagement of all business members.

Critical Success Factors:

• Transparency and trust: Continuous open dialogue between the project team and the business
• Flexibility: Adapt to changing business requirements throughout the project following a structured change management methodology
• Communication: Effective, fluid, two-way communication among all parties to ensure rapid decision-making

The result: A best-in-class strategy for Abu Dhabi citizens

With the successful implementation of the Corporater performance management solution, the team at the Department of Health can now count on a more uniform strategy management review process across all departments, accurate data via automated data feeds from its core systems and most importantly more productive communication and decision making within the organization to manage the vital healthcare initiatives across the Emirate of Abu Dhabi.

Achievements

The Corporater system helps with the implementation and tracking of the Department of Health strategy and operational plans:

• Records all performance elements for Department of Health (objectives, KPIs, …) and their targets
• Captures actual performance for each of these elements
• Reports the status of each element indicating actual performance vs. targets and the actions to course correct