CUSTOMER EXPERIENCE
SAP FSM
SAP FSM Field Service Management is Seidor's ideal solution for the management of field technicians,facilitating and obtaining relevant information from their work to improve decision-making.
CUSTOMER EXPERIENCE
SAP FSM
SAP FSM Field Service Management is Seidor's ideal solution for the management of field technicians,facilitating and obtaining relevant information from their work to improve decision-making.
Delivering an optimal service experience is a key element for the overall customer experience and building their loyalty. It has the key tools to offer a proactive and available service in mobility that satisfies the customer with the support of the functionalities of disruptive technologies such as Artificial Intelligence, machine learning and the Internet of Things.
SAP Field Service Management will allow you to streamline and quickly plan the intervention of field technicians, to optimally allocate services according to the capabilities or deployment of technicians. In addition, it will allow you to simplify the management of the technicians at the customer's site by performing all the management on their mobile device and to manage and invoice the services more efficiently and quickly by having all the data available in real time.
Value proposition
Flexible
Enables manual or automatic planning according to preset parameters.
Mobility
Enables customer geolocation and ensures all operational steps are completed during the service.
Agility
It allows faster and more reliable invoicing, with the customer's data and validation in real time.