Virtual assistant with AI for pre-university assistance

Reto: The path to success

Offering a new pre-university communication channel through social networks and automating communication through a conversational chatbot with its own personality and identity. The language used by the bot had to be close and familiar.

Offering a new pre-university communication channel through social networks and automating communication through a conversational chatbot with its own personality and identity. The language used by the bot had to be close and familiar.

Solución: The key to transformation

An MVP has been created with which 2 new communication channels have been established with pre-university students: a webchat on the university channel's website and a chatbot on Telegram. The bot has been named "Paubot."

Paubot has been built with an identity and close language that allows quick access to university information through natural and humanized conversations, with the ability to hold conversations in Catalan.

Resultados: The impact of collaborative work

In times of Covid-19, where in-person consultations are complicated, Paubot has facilitated:

• Access to university information during the virtual edition of the Education and Future fairs of Catalonia.
• Conversations with more than 1,300 students who have exchanged over 37,000 messages through Telegram and WebChat.