CUSTOMER EXPERIENCE
SAP FSM
SAP FSM (Field Service Management) is Seidor's ideal solution for the management of field technicians, facilitating their work and obtaining relevant information from their work to improve decision making.
CUSTOMER EXPERIENCE
SAP FSM
SAP FSM (Field Service Management) is Seidor's ideal solution for the management of field technicians, facilitating their work and obtaining relevant information from their work to improve decision making.
Delivering an optimal service experience is a key element for the overall customer experience and building their loyalty. It has the key tools to offer a proactive and available service in mobility that satisfies the customer with the support of the functionalities of disruptive technologies such as Artificial Intelligence, machine learning and the Internet of Things.
SAP Field Service Management will allow you to streamline and quickly plan the intervention of field technicians, to optimally allocate services according to the capabilities or deployment of technicians. In addition, it will allow you to simplify the management of the technicians at the customer's site by performing all the management on their mobile device and to manage and invoice the services more efficiently and quickly by having all the data available in real time.
Value proposition
Flexible
Enables manual or automatic planning according to preset parameters.
Mobility
Enables the geolocation of customers and performing all the steps required by the operation during the service.
Agility
It allows faster and more reliable invoicing, with the customer's data and validation in real time.