SEIDOR promotes IT employment for people with disabilities

The technology consultancy and the social group Sant Tomás inaugurate the entity's first technological enclave to employ people from this group

Vic, June 26, 2024 – The social group Sant Tomás and the technology consultancy SEIDOR signed a collaboration agreement this Wednesday with the aim of facilitating the incorporation of people with disabilities into the technology sector. This agreement represents a significant advance in the field of social and labor inclusion of this group, as well as financial support from SEIDOR for social projects and for the digitalization of Sant Tomás, thus improving their processes and, therefore, the care for the people associated with this entity.

The agreement establishes that Sant Tomàs will provide SEIDOR with the necessary support to identify and select the most suitable people with disabilities to fill job positions and will also provide ongoing monitoring and support to the workers who perform their duties in the technology company. For the president of Sant Tomàs, Joan Casany, "this agreement represents a giant step for our entity, as it allows us to advance in the creation of new job insertion opportunities in a sector, such as the technological one, which is very suitable for the people linked to the entity and who are extremely systematic, responsible, and oriented towards ensuring quality. Having a job is key to achieving autonomy, independence, and increasing self-esteem and personal fulfillment. For the group we serve, it is even more so."

First technological enclave

One of the first results of this agreement has been the creation of the first technological enclave of Sant Tomàs in which four people with disabilities work, along with a monitor who provides the necessary support to perform their function and fulfill SEIDOR's assignment.

One of these workers is Genís Vall-llobera, who points out that "having this job allows us to enjoy work, in a calm environment, where we have the support of a monitor who guides us in the tasks that need to be carried out." The task that Genís and his colleagues develop at SEIDOR is focused on monitoring the quality of service. This includes identifying the degree of performance of operational instructions for incident and request escalation; reviewing the corresponding tickets and setting status changes to prioritize their resolution; likewise, the people provided by Sant Tomàs also carry out active listening and review of calls with clients to detect possible points of improvement, among other tasks.

For the CEO of SEIDOR, Josep Benito, "in a time of technological acceleration, driven by generative artificial intelligence, it is a priority that job opportunities reach all types of groups, especially those who might have a harder time." Benito added that, "at SEIDOR, we promote diversity in our teams and the organization in general, actively collaborating with organizations and institutions, such as Sant Tomàs, to encourage the hiring of disabled people."

In addition to this enclave, SEIDOR is committed to acquiring products and services from the entity and promoting the direct incorporation of people with disabilities into its workforce. Currently, the company already has three people linked to the entity who are hired and perform their work at SEIDOR with the support of a technician from the entity who ensures that the tasks assigned by the company are carried out.