The WebApp that helped decongest Primary Care against Covid19

Challenge: The path to success

During the fifth wave of the Covid19 pandemic, the Department of Health of the Generalitat de Catalunya needed to provide citizens with a tool that would allow them to clarify what a close contact is, determine if they are one, and how to act accordingly.

This tool had to be clear, easy to use, attractive to the younger audience, and launched within 2 weeks to relieve the strain on basic health services.

Solution: The key to transformation

We had to conceptualize the application, define the graphic design, build it, prepare its infrastructure, and deploy it, working simultaneously and within a maximum period of two weeks. To do this, we created a multidisciplinary team of 3 squads that from day one worked collaboratively to develop the web app called SocContacteEstret.

Result: The impact of collaborative work

• Drastic reduction in calls to the 061 service and consultations at the Primary Care Center (CAP).
• Redirecting resources to where they were truly needed in the midst of the fifth wave of the pandemic.